Ground answers before they reach customers
Connect policies, product information, and reviewed answers as workspace-scoped knowledge. The AI workspace shows source readiness and lets operators test questions before enabling automated replies.
- Approved knowledge sources
- Source-aware responses
- Safe testing before rollout
Keep human support in the loop
Handoff rules can move uncertain, sensitive, or policy-bound questions into the shared inbox. Operators receive the conversation and customer context instead of starting again.
- Configurable escalation
- Conversation context preserved
- Manual takeover at any time
Review and improve real outcomes
Training queues, answer citations, quality checks, and support analytics help teams find gaps without hiding the original source or operator decision.
- Reviewable answers
- Knowledge health signals
- AI involvement reporting
Related ZoeRelay capabilities
Frequently asked questions
How does Zoe learn about a store?
A workspace administrator connects approved knowledge, policies, and product context. Operators can test the resulting answers before rollout.
Can an operator take over?
Yes. Operators can join a conversation at any time, and configured handoff rules can route uncertain or sensitive questions automatically.
Does AI access other ZoeRelay workspaces?
No. Product data, knowledge, conversations, and AI operations are scoped to the authenticated workspace.