A focused website chat experience
Install the widget for an allowed store domain, configure pre-chat behavior, and let visitors continue a signed conversation without exposing private workspace routes.
- Signed visitor conversation state
- Allowed-domain controls
- Responsive website widget
Clear ownership for the support team
Assignments, groups, tags, internal notes, and status changes stay in the same thread. Permission checks control who can assign themselves or other operators.
- Operator and group assignment
- Internal notes and tags
- Explicit human handoff
Useful context, not a disconnected bubble
The inbox can show the current page, customer history, products, and orders so agents can answer without repeatedly asking for information the store already has.
- Customer history
- Commerce context
- Tickets for follow-up
Related ZoeRelay capabilities
Frequently asked questions
How is the widget installed?
After configuring a workspace key and allowed domains, add the ZoeRelay widget snippet to the storefront.
Can live chat hand off from AI to a person?
Yes. A conversation can move to the shared inbox through configured rules, and an operator can take over manually.
Does live chat keep order context?
When commerce data is connected and the customer can be matched safely, product and order context can appear beside the conversation.