Unify connected support threads
Website chat, email, and configured messaging providers use one conversation model so operators can see history and respond from the correct channel.
- Shared conversation list
- Channel-aware replies
- Search and status filters
Route work with accountable ownership
Operators can work from personal or team queues while centralized permissions govern assignment, transfer, closing, and sensitive actions.
- Groups and assignment
- Permission-aware actions
- Durable assignment notifications
Turn conversations into managed follow-up
Tickets, comments, attachments, SLAs, reminders, and customer records keep longer-running work connected to the original support context.
- Ticket lifecycle
- SLA timers and analytics
- Private attachments
Related ZoeRelay capabilities
Frequently asked questions
Which channels can appear in the inbox?
Website chat and email are supported product channels. Other providers appear only when their integration is configured and ready for the workspace.
Can teams control who assigns conversations?
Yes. ZoeRelay uses workspace membership and centralized permissions for self-assignment, assigning others, and related inbox actions.
Are tickets separate from conversations?
Tickets have their own lifecycle but can retain the customer and conversation context needed for follow-up.