Put store context beside support
Product, customer, and order records can be connected to conversations so operators can answer availability, delivery, and follow-up questions from one workspace.
- Product and order lookup
- Customer conversation history
- Provider-neutral commerce records
Connect only verified provider capabilities
Shopify, WooCommerce, Shoptet, CRM, email, and messaging integrations expose different capabilities. ZoeRelay presents configuration and availability based on the actual connector state.
- Capability-aware integration UI
- Tenant-scoped provider records
- Durable sync and webhook paths where implemented
Automate repeatable store questions
Approved knowledge, commerce data, routing rules, and ticket follow-up can handle repetitive requests while keeping exceptions visible to a human team.
- Grounded AI answers
- Routing and ticket workflows
- Human takeover
Related ZoeRelay capabilities
Frequently asked questions
Which commerce platforms are supported?
ZoeRelay contains commerce integrations including Shopify, WooCommerce, and Shoptet, but availability still depends on workspace configuration and provider readiness.
Can operators see order information in chat?
When commerce data is connected and the customer is matched safely, relevant order context can appear beside the conversation.
Does ZoeRelay change marketing consent?
Support features do not imply permission to change marketing consent. Integrations such as Klaviyo keep consent-related behavior explicitly bounded.